Event Information/Cancellation proceedure
Online Purchases

If you bought your Passes ONLINE, please NOTE - we do NOT SEND OUT tickets for this event, just bring the PayPal email confirmation with you so that we can match your Name and email address  (as it appears on the PayPal transaction) to issue you with your Wristband at the Event Registration Desk on the door. All discounted advance passes are not refundable, but they are transferrable, so if you are unable to attend the event in the end, you can let someone else use your PayPal email confirmation to register at the event. It will be cheaper than prices on the door

Deposits & Balances

If you have only paid a Deposit on a Full Pass, either in cash or online, you will need to pay the £50 balance in cash on arrival at the door on the day. Please bring proof of all purchases with you for Check-in / Registration.

Check-in / Registration

At check-in/registration, please quote the Lead Name on the booking and try to arrive together if you are more than one.  A wrist/band will be applied to all at registration, please wear this at all times during the event. Lost wrist bands will be replaced at their current value per wrist/bands. Uncomfortable wrist/bands may be removed by staff only and will be replaced free of charge. 

Event Registration is at the Library Foyer which is right next to the main Hotel Reception

The registration desk will be open for Weekend/Day/Party Passes:

Friday: 4pm - 2.30am

Saturday: 10:30am - 6pm | 8.30pm - 3.30am

Sunday: 10:30am - 5pm | 8.30pm - 2.30am

Arrival & Departure Times:

If you are Staying at The Hilton Metropole Hotel, your accommodation will be available from 3pm on the day of your arrival.  Please vacate your rooms by 11am on the day of your departure.


The times and details of the Workshops and entertainment will be outlined in the program which you will receive on arrival, alternatively you can see details on the Programme link of this website here


If we cancel the event, you will receive a full refund. We accept full responsibility for the arrangements of the events, which are within our control but we cannot accept liability for any injury, loss or damage by you or any member of your party.


We do recommend that you take up insurance to cover your own cancellation as without it, you may result in a loss of monies paid.  Cancellation charges are calculated from the date that written, instructions are received by us.  When written cancellation is received, the amount payable is as follows:


From receipt of Full Payment                                               50% of payment not refundable

31-60 days prior to event start date                                    75% of payment not refundable

Less than 30 days prior to event start date                        Total cost not refundable


Please Note: All deposits on earlybird offers, are non refundable and are valid only for Full Weekend Passes (cannot be exchanged for any other pass), but they are transferrable, so if you are unable to attend in the end, you can let somebody else use your deposits.


Journey Planner: 

(also click HERE for more)

By road

The North: M6, M42 exit at junction 6 

The South: M42 exit at junction 6 

M40, M42 exit at junction 6

M1, M6, M40, M42 exit at junction 6

The Car Park has spaces for about 600 cars, it's huge, but still not infinite & can get very busy. Car sharing highly recommended, Parking will be free to all hotel residents.

Non residents will be charged a discounted rates of £6 per day parking


By Train Birmingham International Station

London - 90 mins

Manchester - 90 mins

Taxis located outside railway Station

Free Hotel courtesy from station, use free phone located next to subway restaurant to arrange pickup

Hilton Birmingham Metropole

National Exhibition Centre

Birmingham, B40 1PP


get social on our official MotionCITY social media pages below. 

'Like' our Fb Page, 'Join' our Event & Group, plus ‘Follow’ us on Instagram & Twitter to stay connected below 

☑️ main Event page www.facebook.com/events/1118703148262667

☑️ Fb Page www.facebook.com/MotionCITYuk

☑️ Fb Group www.facebook.com/groups/MotionCITY

☑️ Twitter www.twitter.com/MotionCITYuk

☑️ Instagram www.instagram.com/MotionCITYuk

You can contact us here also:

🌐 and via Enquiries on our Website www.MotionCITY.co.uk

© 2019 by Motion City

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